Frequently Asked Questions

First, pre-order a qualifying Samsung Galaxy Note8 between 23rd August - 14th September from a qualifying retailer, as shown in the Terms and Conditions.

Then submit an online claim within 60 days from making your pre-ordered purchase to claim a Samsung DeX Station. Our dedicated team shall review all claims after 30 days from submission, and dispatch your reward within 30 days from claim validation.

For further details on how to submit your online claim, click here.

A maximum of two hundred and fifty (250) claims can be submitted per person. You can only submit one claim per qualifying device.
Only purchases of qualifying products made within the promotional period are eligible to claim a Samsung DeX Station. To view the Qualifying Products, please click here.
The DeX Station does not come with HDMI, Monitor, Keyboard & Mouse are all sold separately.
DeX Station supports Samsung Galaxy Note 8, S8 and S8+.
Physical Copy/In Store Pre-order Proof:

If you have a scanner, scan your proof of pre-order and save to your computer ready to upload.

If you do not have a scanner, take a picture with your mobile phone, digital camera or tablet. To transfer this document to your computer you can simply send it via email or transfer via USB. If you are claiming on your tablet, upload the image from your tablet’s photo library.

Digital Copy/Online Pre-order Proof:

Print and Scan as detailed under physical copy/ in store purchase.

Save your proof of purchase to your computer ready to upload.

Take a screenshot of the proof of pre-order and save as PDF or JPEG to your computer. To save your proof of purchase as a JPEG, simply paste the screenshot you have taken into Microsoft Paint and save this document to your computer as a JPEG.

If claiming from a tablet, take a screenshot of the proof of purchase and upload to the claim form from your photo library.

O2 Consumers should enter the following:

Order number if pre-ordered from O2 contact centre or online.
Pre Order Collection Number if you ordered instore.

General Requirements for documents uploaded:

When scanning or taking a picture please ensure all the required details are clearly visible. Blurred or unclear proof of pre-order may invalidate your claim.

Uploaded documents must be in PDF document or JPEG image format. Maximum size of each document is 2Mb.

If required you can upload multiple documents, simply select the files one at the time and click upload during the claim process.

This is likely to be for one of the following reasons:

  • You have missed the claim window for this promotion
  • Your purchase date is outside the promotional period
  • You are too early to claim for this promotion

Please refer to your proof of purchase and the Terms and Conditions of this promotion and the claim period detailed.

Prepare your documents for upload and then during the claim process follow these steps:

To upload the document(s) select ‘Choose File’, then locate the file that you want to upload and click ‘Open’. The name of the document selected will be displayed on the web page, check this is the correct document then select ‘upload’.

If you need to add more documents repeat this process. The documents will be listed as you add them. If the wrong document was selected simply remove them by using the delete button (indicated by the ‘bin’ icon). Once all documents are loaded select next.

Your claim will be checked by one of our agents and the status of your claim will be emailed to you. We will keep you up to date on the status of your claim via email, you can also check the Claim Tracker function on this website as to the status of your claim.
Please check the email account you provided during the claim form for emails related to this promotion. Ensure you check your junk or spam email folder. Alternatively, you can use the Claim Tracker function on this website.

Please refer to the email we have sent you, it may be that the details uploaded for your proof of purchase were not sufficient to process your claim.

Common reasons for Missing Documents:

  • Proof of purchase was not legible
  • Proof of Purchase did not show the price paid, products or retailer purchased from
  • An incorrect document was uploaded and not a proof of purchase
  • An order confirmation was supplied which did not show the products were purchased, in this case we ask you to provide further documents to support your claim, this could be a delivery note or invoice
  • The IMEI number you entered on your claim is invalid
We aim to dispatch your Samsung DeX Station within 30 days of your claim being validated. Please note this timeframe is subject to stock availability.

If you have received an email to confirm approval of reward, please check the following:

  • Refer to the Terms and Conditions of the promotion for reward timeframes
  • Check the email account that you provided during the claim form for further details about the reward that you are expecting
  • If you still have not received your reward, please contact us using the Contact Form on our Support page.
  • HDMI, Monitor, Keyboard & Mouse are all sold separately.
  • DeX Station is sold separately.
  • DeX Station supports Samsung Galaxy Note 8, S8 and S8+.
  • Monitor/TV will need to support Full HD (1080p) and have an HDMI connection.

Contact Us Form

If you have any problems or questions related to this promotion, our customer service team will be happy to help.

By Telephone: 03452160123

Lines are open Monday to Friday, 9am to 5pm. Calls will be charged at local call rates from landlines only.

Claim Tracker